Privacy Policy

About our privacy policy
Quiges cares a lot about your privacy.
We therefore only process data that we need for (improving) our services and are careful with the information that we have collected about you and your use of our services.
We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services of Quiges made available on it.
The effective date for the validity of these conditions is 01/05/2018. And with the publication of a new version, the validity of all previous versions expires. On this page you will always find the most recent version.
This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties.
We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our contact person for privacy matters, who will provide you with the contact details at the end of this page.

About the data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is accessible.

E-mail and mailing lists
Our website does not use a third party that handles the sending of any newsletters.
All confirmation mails you receive from our website and web forms are sent via the Antagonist servers.
Antagonist will never use your name and email address for its own purposes.

At the bottom of each newsletter sent through us you will find the ‘unsubscribe’ link. If you click on this link, you will no longer receive newsletters from us.
Your personal information will be stored securely by Quiges.
We use cookies and other internet technologies that make it possible to see whether
e-mails are opened and read.
Quiges reserves the right to use your data to further improve the service.

Payment processors
Mollie (iDeal payment) / Paypal
We use the Mollie and Paypal platform to process (part of) the payments in our webshop.
Mollie and Paypal process your name, address and location details and your payment details such as your bank account or credit card number.
Mollie and Paypal have taken appropriate technical and organisational measures to protect your personal data.
Mollie reserves the right to use your data to further improve the service and within this framework to share (anonymous) data with third parties. All the above guarantees with regard to the protection of your personal data also apply to those parts of Mollie’s services for which they engage third parties. Mollie will not store your data for longer than is permitted by law.

Shipping and logistics
PostNL and DHL
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL or DHL to carry out the deliveries. It is therefore necessary that we share your name, address and location with PostNL. PostNL will only use this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your details available to these parties.

Purpose of the data processing

General purpose of processing
We use your data exclusively for the purposes of our services. This means that the purpose of the processing is always directly related to the order you give us. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date, other than at your request, we will ask you for your explicit permission to do so. Your data will not be shared with third parties other than to comply with accounting and other administrative obligations. These third parties all have a promise of confidentiality on the basis of the agreement between them and us or legal obligation.

Automatically collected data
Data that is automatically collected by our website are processed with the aim of improving our service. This information (e.g. your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations
In such cases, Quiges may be required by law to share your data in connection with a ﬁscal or criminal investigation by the government. In such a case, we are obliged to share your data, but we will oppose this, within the possibilities offered by the law.

Storage periods
We store your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a forgetful request. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we will retain this data for as long as the applicable period runs. Employees, however, no longer have access to your customer profile and documents that we have produced as a result of your order.

Your rights
Pursuant to applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. Below, we explain to you which rights these are and how you can invoke these rights.
In principle, in order to prevent misuse, we only send statements and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests; in the event of a forgetful request, we administer anonymous data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems.
You have the right to lodge a complaint with the Personal Data Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to view the data that we process (or have processed) and that relate to or are traceable to your person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all the data at the e-mail address we have known to us, with an overview of the processors that hold this data, stating the category under which we have stored this data.

Right of rectification
You always have the right to have the data that we process (or have processed) and that relate to your person or can be traced back to you, modified. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed to the e-mail address we have known to us.

Right to limit processing
You always have the right to limit the data that we process (or have processed) in relation to your person or that can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have known to us that the data will no longer be processed until you lift the restriction.

Right to transferability
You always have the right to have the data that we process (or have processed) and that relate to or are traceable to your person, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or have been processed by other processors or third parties on our behalf to the e-mail address we have known to us. In such a case, it is likely that we will no longer be able to continue providing the service, as the secure linking of data files can no longer be guaranteed.

Right of objection and other rights
If the occasion arises, you have the right to object to the processing of your personal data by or on behalf of Quiges. If you object, we will immediately cease the processing of your personal data pending the resolution of your objection. If your objection is well-founded, we will make available to you copies of data that we process (or have processed) and then permanently cease processing.
You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this law applies. If you believe that this is the case, please contact us.

Explanation of the cookies used on this website
We think it is important for you to know which cookies our website www.quiges.com uses and for what purposes they are used. We want to guarantee your privacy and the user-friendliness of our website as much as possible. Below you can read more about the cookies that are used by and through our website and for what purposes.

Functional cookies
Functional cookies ensure that our website functions properly.
Our website uses cookies for:

remembering products that you add to the shopping cart and wish list when shopping online
remembering the information you enter on the different pages during checkout or ordering, so that you do not have to fill in all your details again and again.
Passing on information from one page to the next, for example when a long survey is being filled in or when you have to fill in a lot of data when ordering online.
saving preferences such as language, location, desired number of search results to be displayed, etc.
saving settings for optimal video playback, such as the desired buffer size and the resolution data of your screen
reading your browser settings in order to optimally display our website on your screen
detecting misuse of our website and services, for example by recording a number of consecutive failed login attempts
Evenly burdening the website, so that the site remains accessible.
offering the possibility to save login details so that you don’t have to enter them again and again.
enable us to respond to our website
enable us to contact you on the website with questions about your order, the chosen delivery method and wish list.

Statistics
To determine which parts of www.quiges.com are the most interesting for our visitors, we continuously measure how many visitors come to our website and what is most viewed. For this we use Google Analytics. This processor may be required by applicable laws and regulations to provide access to this information. We collect information about your surfing behavior and share this data with Google. Google may interpret this information in conjunction with other datasets and thus monitor your movements on the Internet. Google will use this information for the purpose of providing, among other things, targeted advertisements (Adwords) and other harvesting services and products.
We do not trace this information back to individuals and only use it for statistical purposes.
The recorded information is used for:

Keeping track of the number of visitors to our web pages
Tracking the length of time each visitor spends on our web pages
Determining the order in which a visitor visits the different pages of our website
Assessing which parts of our site require modification
Optimizing the website

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